if adding user in crm is not possible means giving error, follow the followings
#1 you should have the privileg to ccreate user.
#2 check whether the user has been created and disabled
#3 finally On the CRM Server check the following in the Registry: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MSCRM you should set a registry key AutoGroupManagementOff to value 1 (false).
Sudhanshu
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